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Frequently Asked Questions
We've assembled answers to our most frequently asked questions. If you do not find the information that you are looking for please contact us.
Trash FAQ
What time do I need to have my trash out for service?
What if I have more trash than what will fit in my cart?
What items do NOT go into the trash?
What constitutes as a bulk trash item?
How do I schedule a bulk trash pick up?
How can I dispose of items that cannot go into the trash?
Recycling FAQ
What items can be recycled?
What items cannot be recycled?
How do I prep my recyclables before placing them in my recycling cart?
How do I know if it is my week for recycling service?
How do I sign up for recycling service?
Service & Account FAQ
How do I report a service issue?
Which holidays will cause a change in my service day?
Do you provide service to my home?
How do I make changes to my service?
I'm moving. What do I need to do?
How do I pay my bill?
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